Expect the Best employs Quality Checkers on a sessional basis and work is offered in a fair way across the team and according to individuals availability. All Quality Checkers are experts by experience having used services or supported people who have used services.
Quality Checkers jobs are advertised in local Mencaps, community services and job centres in the Boroughs that Expect the Best work in. Candidates submit a short accessible application form and if successful are asked to attend an interview.
Everyone is interviewed based on their past experiences and understanding of good quality support. The interview panel is made up of the Team Manager, a Team Leader and a Quality Checker. The application process is accessible to everyone and can open opportunities for those who may struggle to access mainstream work. It offers a valuable opportunity to gain skills and knowledge that can be used in other areas of work and empowers the individual to assess the quality of the services they use and how these could improve.
How are Quality Checkers trained?
All Quality Checkers have completed a mandatory 3 day training course on how to work effectively as a Quality Checker. This training covers: Safeguarding, First Aid, giving good customer service; using the quality checking tools; communication with people with a learning disability; safeguarding; and what is good quality support.
This training is updated once a year to ensure that all staff are kept up to date with changes and updates in Safeguarding.
Expect the Best holds regular team meetings and individual supervisions to encourage team building, to keep up to date with the work of the project and to support people on a 1 to 1 basis, discussing their changing needs and ways in which we can support them to develop.
What the Quality Checkers have to say
“I thought the training helped to explain what quality check meant, I think it’s about where you live and the service that has been provided within your accommodation”
“As a parent of a child who had a disability I understand the need for reassurance. Therefore, I will try to bring peace of mind to other parents, and improve the practice of professionals and settings providing support for those with disabilities”
Work with us
Expect the Best continually look for sessional Quality Checkers. All jobs will be advertised with your local Mencap and on the Expect the Best website. If you are interested in working with us, please send an email to firstname.lastname@example.org with your name and contact details and we will register your interest for the next round of employment.